Shipping policy
- We rely on trustworthy transport services and suitable services will be arranged if the destination is inaccessible by usual carriers, provided that the customer gives the complete mailing address and order details to nammachennaiflorist@gmail.com .
- The products ordered in one cart will be shipped to one shipping address. If you need the products delivered to more than one shipping address, we request you to place your orders separately with the different addresses.
- Our products will be shipped within same-day delivery. Third-party products will be shipped within 4 working days.
- Please note that the delivery time mentioned above is just an estimation. Sometimes, the deliveries may be stalled due to unforeseen circumstances that are beyond our control. This may include bad weather conditions.
- The tracking details of the shipment along with the carrier information will be mailed to you once the product is out for delivery.
- All our products are quality checked and come in tamper-proof packaging. Please do not accept or open the package if it is tampered or damaged. During such instances, we request you to take photos of the tampered/damaged area, not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in good condition.
- All products are insured to Namma Chennai Florist against loss or theft while in transit at no additional cost to the customer.
- Namma Chennai Florist reserves the right to release information to local, state, central, or international law enforcement officials if required by the law or if authorized by a Court.
- Pre-order sarees will be shipped after a minimum of 20 days or when the ordered saree made to weave is ready with us, whichever earlier possible will be considered for shipping.
- Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9 AM to 7 PM. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.