1. Who is Namma Chennai Florist :
2. Delivery Timings:
For all same day orders, orders have to be made before 4pm on the same day. All orders made after this shall be considered for delivery latest by the next day. We do not guarantee any timed delivery, our regular delivery timings are between 9:00 am to 7:00 pm. Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honour the client’s request but cannot commit 100% efficiency in timing of delivery. Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs etc, the order cancelation would not be possible in such circumstances
For Valentine Midnight delivery, delivery will be done between 10 PM to 12 AM
3. Discounts:
All the discounts are decided by Namma Chennai Florist team and none of the Discount and offers can be clubbed together.
4. Address Change:
5. Order Change:
6. Delivery Product:
7. Damaged deliveries:
8. Rules for delivery:
a) Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to any one else and shall be considered delivered if recipient is not available. If recipient doesn’t accept the delivery, we shall consider the order to be delivered.
b) Namma Chennai Florist will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
- Wrong shipping/delivery address.
- Recipient not available.
- Premises locked.
- Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
- Recipient refusing to accept the delivery.
- Delivered the product at the Gate/ Reception/ Neighbor.
9.Substitution Policy
10. Rules for Duplicate Orders:
If Namma Chennai Florist finds that the same order has been made twice we will try to contact the customer and get that clarified.If the customer is not contactable we will take the decision on our behalf and that will be final.
11. Dealing with Fraudulent Customers:
12. Rules for unfounded recipient:
13. All courier items will be shipped using BlueDart or equivalent courier. As such we cannot specify any delivery date or timing for such order. All orders will be delivered between 9am – 7pm and may take 3-9 days of shipping time depending on the product, availability and other parameters.
14. We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.
15. Namma Chennai Florist may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Chennai.
16. These Terms and Conditions, together with Namma Chennai Florist cancellation and refund policy, Privacy Policy, Disclaimer and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and Namma Chennai Florist with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Namma Chennai Florist with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.
17. I understand that Namma Chennai Florist can send transactional and promotional messages on my registered phone number.
If you have any questions/comments about our Terms & Conditions, please email us at nammachennaiflorist@gmail.com